Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information you provide:

• Name, email address, and phone number during account registration
• Billing information (credit card, UPI, or other payment details via our payment processor)
• Support ticket content and communications

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time on site, and referral source
• Server logs and resource usage metrics

2. How We Use Your Data

We use collected information to:

• Provide, maintain, and improve our hosting services
• Process payments and manage billing
• Send important service communications and updates
• Provide customer support
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

3. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

4. Third-Party Services

We share data with trusted third parties only as necessary to provide our services:

• Payment processors (Razorpay, Stripe) for billing
• Domain registrars (ICANN-accredited) for domain services
• CDN providers (Cloudflare) for performance and security
• Analytics (Google Analytics) for website usage insights

We never sell your personal data to advertisers or data brokers.

5. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Two-factor authentication for account access
• SOC 2 Type II compliant data centers

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days for recovery purposes, then permanently delete it. Financial records are retained for 7 years as required by law.

7. Your Rights

You have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Delete your data (right to be forgotten)
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at support@softhost.in.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email and a prominent notice on our website at least 30 days before taking effect.

10. Contact Us

For privacy-related questions or concerns: